Unlike agencies that just throw you resumes or run one-size-fits-all onboarding, we deliver plug-and-play teammates who are pre-vetted, AI-trained, and Aussie-ready from day one. We don’t tack on unnecessary miscellaneous fees, and we go beyond blanket training — our VAs are custom-trained to your specific tools and workflows, with ongoing learning to keep them sharp and aligned with your business.

We usually match you within 2–5 business days.

No. Your contract is with Virtuali. This protects you from “sham contracting” risks. If you want to hire a VA directly within 12 months, a buyout fee of AUD $10,000 applies.

AEST/AEDT with a daily overlap you choose. In Week 1 we agree simple response SLAs (e.g., acknowledge internal messages within 1–2 hours during overlap). AU and PH public holidays are mapped up front so you know coverage and backup.

You pay monthly in advance. At onboarding, you pay one month upfront plus a refundable deposit. Then, we handle the payment and invoicing to the VAs with no additional cost on your end.

We include a one-week Shadow Week and ongoing check-ins. If things aren’t working out, we’ll find a replacement — fast.

No. VAs use their own laptops and internet. We’re also working on equipment support programs for our team.

It means your VA is trained in clear, direct communication and work culture that fits right into an Australian team.

All part-time features plus priority placement, quarterly AI refreshers, direct Slack/WhatsApp access, reduced add-on rates, and leave incentives for your VA.

Yes. Many start at 20h/wk to stabilise assembly and hygiene, then move to 40h/wk once cadence and ROI are clear. Same person, same stack. Our First‑90‑Days Fit covers a replacement at no placement fee if needed.

We apply least‑privilege access: only what’s needed, nothing more. Access is shared safely; sensitive files stay in your drive; drafts live there too. On exit, we run an off‑boarding checklist: revoke access, transfer docs, and remove rules/signatures.

Typically: Discovery (free) → Matching (2–5 business days) → Shadow Week (the following week) → cadence set in Weeks 2–4. We establish guardrails, tone (“say it like the brand/founder”), access, and a simple 30/60/90 so you always know what’s next. Timelines can be compressed around launches and peak‑season sends.