Privacy Policy
Disclaimer
Effective Date: September 21, 2025
Virtuali (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.
Information We Collect
We may collect the following types of personal information:
From Clients
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Name, email, contact details
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Business information
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Billing and payment details
From Applicants/VAs
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Name, email, contact number
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Resume or CV, portfolio, work history
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Location and availability
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Skills test results and onboarding information
From Website Visitors
Browsing data, IP address, and cookies (used for analytics and site performance)
How We Use Your Information
We use your information to:
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Match clients with suitable Virtual Assistants (VAs)
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Process applications and assess candidate suitability
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Manage contracts, billing, and payments
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Provide ongoing support, training, and performance monitoring
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Improve our services and website experience
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Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information only when necessary:
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With clients, to introduce suitable VAs
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With VAs, to facilitate onboarding with a client
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With trusted third-party providers (such as payment processors, communication tools, and cloud storage) under confidentiality agreements
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When required by law, regulation, or to protect our legal rights
Data Security and Storage
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Data is stored securely using password-protected systems and encrypted storage where applicable
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Access to personal information is limited to authorized staff only
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We retain information only for as long as necessary to provide services or meet legal obligations
International Data Transfers
As Virtuali is based in the Philippines but services Australian clients, your information may be transferred and stored across countries. We ensure appropriate safeguards are in place to protect your data.
Your Rights
Depending on your location, you may have rights to:
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Access, update, or correct your personal information
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Request deletion of your data (subject to legal and contractual requirements)
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Withdraw consent to marketing communications
To exercise these rights, contact us at hello@virtuali.ai
Cookies and Analytics
Our website may use cookies and analytics tools to improve performance and understand visitor behavior. You can adjust your browser settings to refuse cookies, but this may affect site functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Virtuali Outsourcing
Email: info@hellovirtuali.com
Philippines HQ | Serving Australian clients remotely